Terms & Conditions

1: Expectations

Here’s what you will get from me as a coach:

  • You will meet only me, Tracy Ang, founder of Canopy Coaching and Consulting
  • Your agenda is the only agenda I will hold.
  • As we explore, I will hold you bigger than you hold yourself.
  • I promise to be completely honest in all of our interactions.
  • I will not collude with any life-limiting stories you may have.
  • I promise to use everything to help you create the life of your choice - and it might be messy sometimes.
  • I will keep it light – and I will keep it real.

Here’s what I would like from you as a client:

  • A willingness to live your life consciously, by choice.
  • The ability to take full responsibility for your experiences.
  • Understanding that you are in a coaching relationship in order to grow.
  • A commitment to getting your time spent worth from coaching.
  • A sense of professional partnership.

2: Getting Started

Our initial session will be for an hour and will focus predominantly on designing our coaching relationship. As well as the basic technicalities of how we will work together, it looks at who you are as an individual today and explores what experiences have played a role in making you into that person. In particular, it looks at your values, goals, and aspirations, and allows us to design our ‘working alliance’ in service of how we are to work together going forward.

3: Planning of Sessions

It is very helpful to plan our sessions ahead of time. Bookings can be made here.

4: Session Procedure

Please come to our sessions at the agreed time. The Zoom link will be in the booking confirmation email. If I do not hear from you within 10 minutes after the session has started, I will leave the session.

5: Session Postponement

Everyday life happens, and occasionally we need to rearrange sessions. Please reschedule, giving at least 24 hours’ notice, using the link in your booking confirmation email. Notice of cancellation given less than 24 hours’ notice will be considered a no show.

6: No Show

A no show is counted towards 1 paid session. If you booked a free session and did not show up, you will not be permitted to book another free session.

7: Confidentiality

This coaching relationship, as well as all information (documented or verbal) that you share with me as part of this Coach-Client relationship, is bound by the principles of confidentiality set forth in the ICF Code of Ethics.


However, please be aware that the Coach-Client relationship is not considered a legally confidential relationship (like the medical and legal professions) and thus communications are not subject to the protection of any legally recognised privilege. The Coach agrees not to disclose any information pertaining to the Client without the Client’s written consent. The Coach will not disclose the Client’s name as a reference without the Client’s consent.


Confidential Information does not include information that: (a) was in the Coach’s possession prior to its being furnished by the Client; (b) is generally known to the public or in the Client’s industry; (c) is obtained by the Coach from a third party, without breach of any obligation to the Client; (d) is independently developed by the Coach without use of or reference to the Client’s confidential information; or (e) the Coach is required by statute, lawfully issued subpoena, or by court order to disclose; (f) is disclosed to the Coach and as a result of such disclosure the Coach reasonably believes there to be an imminent or likely risk of danger or harm to the Client or others; and (g) involves illegal activity.


The Client also acknowledges his or her continuing obligation to raise any confidentiality questions or concerns with the Coach in a timely manner.

8: Release of Information

The Coach engages in training and continuing education pursuing and/or maintaining ICF (International Coach Federation) Credentials. That process requires the names and contact information of all Clients for possible verification by ICF.


By agreeing to proceed to book an appointment with Canopy Coaching and Consulting, you agree to have only your first name, email and start and end dates of coaching shared with ICF staff members and/or other parties involved in this process for the sole and necessary purpose of verifying the coaching relationship, no personal notes will be shared. This content is saved on a password protected computer drive.


Canopy Coaching & Consulting is founded by Tracy Ang, who cherishes authentic serendipitous encounters with people.

© Canopy Coaching & Consulting 2022